FAQs

We know that caring for your hair is a journey and we're here to help every step of the way! This page is designed to answer all of your most common questions about our products, ingredients, shipping, and order tracking.

We're here to ensure you have the best experience possible! If you don't see your question here, feel free to reach out to us at contact@goldenroseorg.com or fill out our contact page form. Our team is always happy to help!

Where is my order?

All orders are processed within 1 to 3 business days (excluding weekends and holidays). If you haven’t received an order confirmation email, check our shipping policy for more details.

How do I know if my order has been placed?

Once your order has been completed, you should receive an email with your order details and tracking number. Be sure to double check your spam folder before contacting us for confirmation.

What should I do if I received a damaged product?

We're so sorry you received a damaged product! Please check our return policy for more information to begin the return/exchange process.

Are your products 100% organic and cruelty free?

We make sure the ingredients used is USDA certified organic and cruelty free. Our products are tested on us – humans – to make sure it’s safe for our hair and skin!

I don't like the product I bought, can I get a refund?

We're so sorry you didn't like the product, for more information please read our return policy or contact us.